Shipping
FREE GROUND SHIPPING FOR ALL ONLINE ORDERS!
(Applies to contiguous US only, and for orders placed online through the site paid with credit card!)
WE OFFER INTERNATIONAL SHIPPING! Currently our store checkout calculates shipping to: Australia, Belgium, Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand and United Kingdom. For all other countries please contact us for a quote or live chat now.
Please note that international shipping rates we provide do not include any fees or taxes assessed as a result of importing an item. Note that there may be situations where an item is not available to be shipped to a location, or instances where transport costs are disproportionately high. We reserve the ability to hold or cancel orders in situations where delivery is impossible or cost prohibitive.
Expedited Shipping: Need a bit quicker? We do have expedited shipping options available upon request. Please contact us for a quote or live chat now for info about 2-Day and Next-Day service options.
WHEN WILL MY ORDER SHIP?
The majority of our wall maps & map mural products are printed on demand and finished by our small team in Seattle, WA. Production lead times vary by product type and finishing option selected. Here are current estimated production lead times:
- Wall Maps on archive paper, photo paper, laminated, or peel & stick - 5-7 business days
- Murals on peel & stick, PVC-free wallpaper, or durable wallpaper - 7-10 business days
- Murals on laminated vinyl peel & stick - 2-3 weeks
- Wood rail mounted laminated and canvas prints - 3-4 weeks
- Canvas gallery wraps & push pin maps - 3-5 business days
- Classroom spring roller maps from Academia Maps & Klett-Perthes - 2-3 weeks
- Classroom spring roller maps from Kappa Maps - 4-6 weeks
Shipping Rates for School Purchase Orders
Ground to Contiguous U.S.
Shipping is $7.00 + 5% of the order subtotal
Standard shipping to Alaska & Hawaii
Shipping is $7.00 + 10% of the order subtotal
Cancellation Policy
Please E-mail Us or Live Chat Now if you need to cancel an order. Orders that have already shipped cannot be canceled. Custom orders that have entered into production cannot be canceled.
Returns
30-Day Satisfaction Guarantee
We will be pleased to arrange a return, exchange or replacement for nearly any product with which our customer is dissatisfied. If you are not satisfied with your purchase, please Contact Us or Live Chat Now within 30 days of delivery to arrange a return or exchange. Please contact us to acquire an RMA number prior to returning the item. Items returned without a prior authorization or without an RMA number may be refused by the warehouse. Some exceptions do apply to what is possible to return. Please see below.
Returns must be received in original (new, 100% re-sellable) condition and in manufacturer's original and complete packaging. Items that are returned in incomplete packaging or have been repackaged may be refused. We’re unable to offer refunds for returned items that arrive damaged due to improper packaging or that are damaged in transit back to us. We strongly advise insuring the return shipment as we’re unable to offer credit for items that arrive damaged. Refunds will be applied only to the original payment method used for the purchase.
Spring roller mounted maps, gallery wraps, wood rail mounted prints, and framed raised relief maps are made to order, a 20% re-stock fee applies to returning these types of products & will be deducted from the refund total.
Damaged Shipment or Missing Items
Please contact us or live chat now within 14 days of delivery if your order arrives damaged or items are missing. We can arrange to have the item(s) replaced, and we will work with the carrier to have the damaged shipment picked up for inspection. Please be sure to retain the damaged item, all packaging and packing materials. Returns due to manufacturer's defect or damage will be fully refunded or replaced, including shipping and handling fees.
Non-Returnable Items
The following items are not returnable:
Digital products, custom multi-map spring roller combo sets, custom size map prints, custom size murals, custom murals, personalized maps, custom area maps, custom spring roller maps, custom map prints, digital classroom map packages; inflatable products; customized products; items that have been delivered over 30 days prior.